Part of the Oxford Instruments Group

Oxford Instruments NanoScience COVID-19 Support Update

In response to the Coronavirus outbreak, we are following the guidance from relevant authorities and taking the appropriate steps to protect our customers, employees and community.

On behalf of Oxford Instruments Nanoscience, we would like to take a moment to thank you for your business and let you know that we remain available to support you.

The health, safety and wellbeing of our customers and staff is the utmost priority. So, collectively we are taking all necessary measures to maintain and ensure this. Whilst we cannot always provide the on-site support we would like to because of the current COVID-19 crisis, we are still arranging support and installation visits where our global network of Field Service Engineers are able to visit and local regulations permit.

We are still shipping spares and we have a variety of other methods available to support you including remote assistance . We would welcome a conversation with you at this time to make arrangements and understand where else we can assist you.

Our plan is to resume our normal, friendly service as soon as possible and in the meantime we will be working hard to ensure any installations, service visits or repairs that have been affected or postponed can run as planned, as soon as this has passed. 

Please don’t hesitate to get in touch, if there is anything that we can help with.

We understand there are many decisions to make when selecting the right product and company with which to partner. In choosing to work with us you can be assured that you have the backup and support of our dedicated support engineers throughout the lifetime of your instrument.

The OiService mission is to allow our customers to concentrate on their own objectives, safe in the knowledge that we are always here to provide full support. Our range of support plan packages and services are designed to provide you with the level of service you require.

Our goal is to provide our customers with faultless service and swift expert maintenance on our products to ensure they perform to their highest capabilities. We offer comprehensive service plan agreements and services to suit your needs and budget.

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