OiService – We’ll give you peace of mind with your Mercury

Our OiService Mercury support plans provide options to best suit your support and service requirements. The plans will maximise system uptime, reduce service and maintenance costs, prevent unplanned interruption and extend the life of your instrument.

Our highly skilled service engineers deliver rapid support and world-wide coverage from our global service hubs and are backed by technical experts to ensure your critical needs are given the highest priority.

OiService provides:

• Technical support: engineers provide support through our helpdesk by phone and email during local business hours
• Support Plan: to maximise your uptime and extend your instrument's life
• LiveAssist: Our remote support empowers your technical staff to resolve issues fast and effectively with the support from our team of service and engineering professionals, using the latest virtual reality tools.
• Training: Practical hands-on training available for technical staff and users
• In-field and factory repairs: fast response to get your instrument up and running again
• Preventative maintenance: to keep your system in optimal condition
• Spares and consumables: from replacement parts to day to day essentials
• Upgrades: offered on our current and last generation products can provide enhanced functionality, usability and measurement capabilities
• Helium top-up: service for NMR magnet users in the life science and pharmaceutical sector

For registered users MyMercury Support can provide support for Mercury Electronics and related Cryogenic Products.