Part of the Oxford Instruments Group
Today, tomorrow, always – we are in it together for your whole journey. We understand there are many decisions to make when selecting the right product and company with which to partner.
At Oxford Instruments NanoScience, our customers’ success is what matters most. Delivering maximum performance, our range of support packages enable our customers to maximise uptime and minimise cost, spreading cost of ownership into a simplified yearly fee.
U.K., Europe, Middle East, Africa
Tel: +44 (0) 1865 393200
E: nanoscience@oxinst.com
Americas
Tel: +1 800 447 4717
E: nanoscience@oxinst.com
China
Tel: +86 (0) 400 678 0609
E: nanoscience@oxinst.com
Japan
Tel: +81 (0) 3 6732 8966
E: nanoscience.jp@oxinst.com
India
Tel: +91 8181017017
E: nanoscience@oxinst.com
Republic of Korea
+82 (2) 2047 6466
E: nanoscience@oxinst.com
Asia & ROW
E: nanoscience@oxinst.com
Our Basic Support Package provides an annual visit to perform a system health check and provides training to system users. The health check report will identify any maintenance requirements as they occur, reducing downtime and ensuring your focus is on your experiments and results.
Our Essential Support Package adds cover for all scheduled maintenance requirements, and enables yearly payments. An annual visit includes maintenance of all service parts and pumps in addition to a system health check and training. The Essential Support Package is for those who require a higher level of guaranteed support, with scheduled preventative maintenance.
Our most complete support package, developed to support our industrial and quantum computing customers ensures all system maintenance is covered, and up-time is maximised for interruption-free operation. This package includes weekly on-site attendance, weekend support and a flexible, expandable contract for multi-region installations and data centre deployments. Access to critical spares ensures that any component failures can be replaced promptly.
LiveAssist remote support empowers your technical staff to resolve issues fast and effectively with the support from our team of service and engineering professionals, using the latest virtual reality tools. LiveAssist is a benefit included in all our support packages or it can be purchased pay as you go when the need arises.
Annual on-site training is included in all our support packages. Practical, hands-on training ensures that system users and technical staff are familiar with how the system operates and how to diagnose and fault check minor issues. This flexible training can be adjusted to your needs, whether you want to learn the fundamentals of how the system operates, data logging and export, or how to integrate the system using API interface commands.
A standard warranty is included for 12 months on all system sales.
Extended warranties are available for customers who want to be covered for a longer period. All of our warranties include parts and labour, and our warranty helpdesk provides a single point of contact should any failure occur.
Regularly scheduled maintenance can identify potential problems before they occur and enables cost management to avoid the risk and expense associated with unplanned downtime. A full system health check provides certification of system performance and enables any potential issues to be identified before component failure.
We provide a variety of upgrades, accessories and spare parts for cryogenic systems and magnet systems. Our new e-store provides an extensive range of spare parts and consumables that are in stock and ready for delivery.
In addition to our standard support helpdesk, customers on our Premium support package benefit from single point, direct mobile phone and email contact to a dedicated key account engineer. Your key account engineer will be familiar with your facility and your systems and able to provide personalised support and technical assistance.
Richard Pearson,
OQC
"OQC is Europe's leading quantum computing-as-a-service company. We build quantum computers to enable life-changing discoveries. We pride ourselves on partnering with the best technical and strategic suppliers in the industry, which is why we work with Oxford Instruments. The support offered by Oxford Instruments benefits us and our customers and we continue to scale our capabilities."
Javad Shabani,
New York University
"We operate multiple systems provided by Oxford Instruments because we know we can rely on the technology and the support. For us, the benefit of having a bespoke service agreement in place is the fact it meets our needs and our budget exactly. We don't have to compromise in the lab and can focus on our research without interruption."
Michel Devoret & Robert Schoelkopf,
Yale University
"It is important to interface with a company that has the adequate level of experience and support on hand, as well as the option for remote support, which provides us with more flexibility and rapid response to minimise downtime of our research - which is critical."
Charles Marcus,
Center for Quantum Devices
"Research is a key element of the work we conduct at the Center for Quantum Devices (QDev), but to undertake reliable research, we must use reliable systems. The support we receive from Oxford Instruments proactively maintains our systems, so we can ficus on finding the answers to the most pressing questions surrounding quantum device development."
© Oxford Instruments 2023