Part of the Oxford Instruments Group
Expand
Mercury Support

OiService – We’ll give you peace of mind with your Mercury

Our OiService Mercury support plans provide options to best suit your support and service requirements. The plans will maximise system uptime, reduce service and maintenance costs, prevent unplanned interruption and extend the life of your instrument.

Our highly skilled service engineers deliver rapid support and world-wide coverage from our global service hubs and are backed by technical experts to ensure your critical needs are given the highest priority.

OiService provides:

For registered users MyMercury Support can provide support for Mercury Electronics and related Cryogenic Products.

Contact Support
Support Plan BenefitsBronzeSilverGold
Extended WarrantyOptionalOptionalOptional
Remote Support: LiveAssist merged-reality, TeamViewer support and diagnostics*OptionalYY
Annual system health check validation visit**YYY
On-site training**YYY
Annual Preventative maintenance visit**YY
Service parts includedYY
Priority SupportYY
Access to critical service contract stockY
Preferred rates on upgradesY
Preferred rates on sparesY
Preferred rates on non-contract serviceY

*TeamViewer and LiveAssist support requires remote customer access and loaded software/mobile application

**System health checks, preventative maintenance and on-site training performed during the same visit.

Download Support Brochure

Spares and consumables

We offer a comprehensive range of high-quality spares and consumables to replace worn or damaged components such as:

  • Mercury expansion cards
  • MercuryiTC
  • MercuryiPS
  • Temperature sensors
  • Cabling
Cryospares Shop

Upgrades

Enhance the functionality, usability and measurement capability of your system with various upgrades including:

  • Mercury expansion cards
  • MercuryiTC
  • MercuryiPS
  • Temperature sensors
  • Cabling

Repairs:

Providing rapid in-field and factory repairs for your Mercury.

Contact Support