Part of the Oxford Instruments Group
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Service Contracts

Here at Oxford Instruments we are committed to supporting our customers’ success. We recognise that this requires world class products complimented by world class support. Our global service force is backed by regional offices, offering fast and friendly support wherever you are in the world.

Our commitment ensures the system you purchase will continue to operate at an optimum level of performance. In addition, if repair work is needed it will be performed with maximum efficiency to minimise downtime.

Contact Support

OiService® Support Plans for your Oxford Instruments system

LiveAssist Self-sufficiency SupportSelf-sufficiency Support PlanService Support Agreements: Proactive Support PlanService Support Agreements: Priority Support Plan
Duration12 months or 1 hour PAYG1 year1 or 3 years1 or 3 years
Key Account EngineerYes
LiveAssistYesYesOptionalYes
Dedicated Support Plan Help Desk YesYesYes
Help Desk Opening HoursNormal office hoursNormal office hoursNormal office hoursNormal office hours
Technical Help Desk min. response time24 hours24 hours8 hours
Annual Engineer Site Visit IncludesTraining, Preventative Maintenance, Full System Health Check and Health Check CertificateTraining, Preventative Maintenance, Full System Health Check and Health Check CertificateTraining, Preventative Maintenance, Full System Health Check and Health Check Certificate
Parts (not including consumables)YesYes
Inclusive of Shipping YesYes
Discount on All Spares10% discount
Remote Operation of SystemYesYesYes
Analysis of Logfiles YesYes, Priority
Software and Firmware UpdatesYes, for the duration of the Support PlanYes, for the duration of the Support Plan
Access to Critical Spares InventoryYesYesYes, Priority
Extended WarrantyOptionalOptionalOptionalOptional
Need Support?

Simply complete the form below or alternatively select a contact number for your region and someone will be more than happy to help.

 

Technical Support Helpdesk Contact:

UK (Oxford)

T: +44 1865 393333

E: ServiceNSUK@oxinst.com 

Germany (Wiesbaden)

T: +49 6122 937171

E: ServiceNSUK@oxinst.com 

US, Canada and Latin America

T: +1 800 447 4717

E: ServiceNSAmericas@oxinst.com

China (Beijing and Shanghai)

T: +86 400 678 0609

E: ServiceNSAsia@oxinst.com

Japan (Tokyo)

T: +81 3 6732 8966

E: nanoscience.jp@oxinst.com

India (Mumbai)

T: +91 8181017017

E: ServiceNSUK@oxinst.com

Republic of Korea

T: +65 6337 6848

E: nanoscience.jp@oxinst.com