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Here at Oxford Instruments we are committed to supporting our customers’ success. We recognise that this requires world class products complimented by world class support. Our global service force is backed by regional offices, offering fast and friendly support wherever you are in the world.
Our commitment ensures the system you purchase will continue to operate at an optimum level of performance. In addition, if repair work is needed it will be performed with maximum efficiency to minimise downtime.
|Support Plan Benefits||Bronze||Silver||Gold|
|Remote Support: LiveAssist merged-reality, TeamViewer support and diagnostics*||Optional||Y||Y|
|Annual system health check validation visit**||Y||Y||Y|
|Annual Preventative maintenance visit**||Y||Y|
|Service parts included||Y||Y|
|Access to critical service contract stock||Y|
|Preferred rates on upgrades||Y|
|Preferred rates on spares||Y|
|Preferred rates on non-contract service||Y|
*TeamViewer and LiveAssist support requires remote customer access and loaded software/mobile application
**System health checks, preventative maintenance and on-site training performed during the same visit.
Simply complete the form below or alternatively select a contact number for your region and someone will be more than happy to help.
Technical Support Helpdesk Contact: