Part of the Oxford Instruments Group
Service Contracts

Here at Oxford Instruments we are committed to supporting our customers’ success. We recognise that this requires world class products complimented by world class support. Our global service force is backed by regional offices, offering fast and friendly support wherever you are in the world.

Our commitment ensures the system you purchase will continue to operate at an optimum level of performance. In addition, if repair work is needed it will be performed with maximum efficiency to minimise downtime.

Contact Support

OiService® Support Plans for your Oxford Instruments system

Support Plan BenefitsBronzeSilverGold
Extended WarrantyOptionalOptionalOptional
Remote Support: LiveAssist merged-reality, TeamViewer support and diagnostics*OptionalYY
Annual system health check validation visit**YYY
On-site training**YYY
Annual Preventative maintenance visit**YY
Service parts includedYY
Priority SupportYY
Access to critical service contract stockY
Preferred rates on upgradesY
Preferred rates on sparesY
Preferred rates on non-contract serviceY

*TeamViewer and LiveAssist support requires remote customer access and loaded software/mobile application

**System health checks, preventative maintenance and on-site training performed during the same visit.

Need Support?

Simply complete the form below or alternatively select a contact number for your region and someone will be more than happy to help.



Technical Support Helpdesk Contact:




China (Shanghai) 

China (Beijing)