Part of the Oxford Instruments Group
Oi Service


Here at Oxford Instruments we are committed to supporting our customers’ success. We recognise that this requires world class products complimented by world class support. Our global service force is backed by regional offices, offering fast and friendly support wherever you are in the world.

Our commitment ensures the system you purchase will continue to operate at an optimum level of performance. In addition, if repair work is needed it will be performed with maximum efficiency to minimise downtime.

Download the Service Plan Brochure

NanoScience Live Assist

OiService® Support Plans for your Oxford Instruments system

Support Plan benefitsPlatinumGoldSilverBronzeExtended Warranty
Extended warranty on parts and rapid on-site supportYY
On-site trainingY
10% discount on non-contract serviceYY
10% discount on spares and upgradesYY
Key Account EngineerYY
Shipping costs includedYYY
Service parts included at no additional costYYY
Priority access to service exchange inventory and replacement partsYYYY
Annual maintenance visit by trained engineersYYYY
Software and firmware upgradesYYYY
Access to technical helpdeskYYYYY
Need Support?

Simply complete the form below or alternatively select a contact number for your region and someone will be more than happy to help.


Technical Support Helpdesk Contact:




China (Shanghai) 

China (Beijing)