Part of the Oxford Instruments Group
Expand
Microstat Support

OiService – We’ll give you peace of mind with your Microstat

Our OiService Microstat support plans provide options to best suit your support and service requirements. The plans will maximise system uptime, reduce service and maintenance costs, prevent unplanned interruption and extend the life of your instrument.

Our highly skilled service engineers deliver rapid support and world-wide coverage from our global service hubs and are backed by technical experts to ensure your critical needs are given the highest priority.

OiService provides:

Contact Support
LiveAssist Self-sufficiency SupportSelf-sufficiency Support PlanService Support Agreements: Proactive Support PlanService Support Agreements: Priority Support Plan
Duration12 months or 1 hour PAYG1 year1 or 3 years1 or 3 years
Key Account EngineerYes
LiveAssistYesYesOptionalYes
Dedicated Support Plan Help Desk YesYesYes
Help Desk Opening HoursNormal office hoursNormal office hoursNormal office hoursNormal office hours
Technical Help Desk min. response time24 hours24 hours8 hours
Annual Engineer Site Visit IncludesTraining, Preventative Maintenance, Full System Health Check and Health Check CertificateTraining, Preventative Maintenance, Full System Health Check and Health Check CertificateTraining, Preventative Maintenance, Full System Health Check and Health Check Certificate
Parts (not including consumables)YesYes
Inclusive of Shipping YesYes
Discount on All Spares10% discount
Remote Operation of SystemYesYesYes
Analysis of Logfiles YesYes, Priority
Software and Firmware UpdatesYes, for the duration of the Support PlanYes, for the duration of the Support Plan
Access to Critical Spares InventoryYesYesYes, Priority
Extended WarrantyOptionalOptionalOptionalOptional
Download Support Brochure

Spares and consumables

We offer a comprehensive range of high-quality spares and consumables to replace worn or damaged components such as:

  • Optical windows
  • Helium transfer tubes
  • Sample Holders
  • Service parts
  • Vacuum fittings
  • Mercury electronics
  • Temperature sensors
  • Vacuum control unit and pumps
Cryospares Shop

Upgrades

Enhance the functionality, usability and measurement capability of your system with various upgrades including:

  • Optical Windows
  • Coax and DC wiring
  • Mercury electronics

Repairs:

Providing rapid in-field and factory repairs for your Microstat.

Contact Support